Field Services
The basic field service unit is a two person team consisting
of a Driver and a Navigator working from a well equipped, radio
dispatched truck.
The team receives a schedule of appointments each morning from
the central call center and moves out to their assigned area of
operation. While each call on their schedule will somewhat different,
they will all generally involve the loading, transport and disposal
of the customer's waste materials.
Each team functions as a separate business unit, providing Drivers
and Navigators the opportunity to develop and apply skills in
the areas of management, accounting and customer relations. They
must also manage the responsibilities associated with vehicle
care and maintenance.
You have probably heard that in the Real Estate business there
are only three "must have" items necessary to make the
big sale. They are Location, Location, Location. The Waste business
is similar, only the three essential items for success change
to Service, Service, Service. Every day we see the value of service
and we recognize that dependable service can only be provided
by a well trained and well managed work force. 310-DUMP
Gives training top priority in the areas of safety, management
skills, sales, marketing, basic vehicle care and maintenance.
Business success always requires hard work and a sound understanding
of customer/market needs. It also demands quality people committed
to achieving and exceeding both their personal and company expectations.
It is also for these reasons that 310-DUMP employs a performance
based wage schedule. The success of the individual and his team
is reflected in a broad range of benefits in the areas of business
skills, relationship building, self confidence and remuneration.
Requirements for the Driver and Navigator positions:
Customer Service Representative
The 310-DUMP Customer Service Center, located at corporate
headquarters in Edmonton, responds to customer inquiries and service
requests. Call center staff play a major role in the success of
the 310-DUMP operation. As key members of the team they
create the first impression of the company in the mind of customer.
Their knowledge of company services and their exceptional verbal
communication skills quickly provide the customer with all the
information necessary to decide if they would like to book an
appointment.
Should the customer wish to book an appointment the call center
staff will enter the job on the schedule, dispatch a service team
to the site and track the job to completion.
Requirements for Customer Service Representative:
The District Manager quarterbacks the daily operations of 310-DUMP Field Service Teams and the servicing of customers. He trains,
coaches and monitors all field service units addressing any specific
customer concerns. He also maintains close contact with the Call
Center to ensure that all company service obligations are carried
out promptly and efficiently. The District Manager is responsible
for the implementation of company marketing programs within his
district and other promotional initiatives to achieve maximum exposure
for the "310-DUMP" brand identity.
In addition, the Manager oversees and provides support to the Team
Leaders during the pre-trip vehicle inspection for each shift, confirming
all Field Service Units leave with a full complement of tools and
vehicles in good working order. He conducts meetings with field
staff on a regular basis to ensure that services provided by the
company and the customer interactions are conducted in a professional
manner consistent with the company goal of delivering the best possible
service.
